Hospital Operations
5 min read
2026-09-18
Case Study: How Deshmukh Hospital Achieved 15-Minute Discharges Using Connected HMS
By linking their pharmacy and lab directly to the unbilled charges pool, a 120-bed hospital eliminated discharge bottlenecks and improved patient satisfaction scores.
RS
Dr. Rajesh Sharma
Chief Medical Officer
#Case Study#Hospital Operations#Billing Workflow
Table of Contents
- 1.The 4-Hour Discharge Bottleneck
- 2.Implementing Capture at Source
- 3.The Results
01The 4-Hour Discharge Bottleneck
Before transitioning their IT systems, the discharge process was a nightmare for patients and cashiers alike. The front desk spent hours tracking down paper slips from the lab and pharmacy to ensure every consumable was billed.
Summary & Key Takeaway
Manual reconciliation of charges at the time of discharge creates friction and delays bed turnover.
02Implementing Capture at Source
The hospital deployed an integrated HMS where every clinical order (like an X-Ray or a pharmacy dispense) was automatically tagged to the patient's folio at the exact moment of execution.
Explore the Pharmacy FEFO Dispensing Workflow03The Results
Within 30 days, average discharge times dropped from 4 hours to just 15 minutes. This improved bed utilization and increased daily admissions.
Read more about solutions for Hospital Owners & AdministratorsRS
Dr. Rajesh Sharma
Chief Medical Officer
Specialist in hospital operations, ABDM digital health compliance, and financial revenue protection across Indian clinical facilities.
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